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Service Requests

Office 365 Password Reset

To request a password change please use the online form below. If you have any questions or need assistance please contact us at 607-433-2200

  • Your Business Email *
  • First Name *
  • New Office 365 Password *
  • Are you locked out of your account? *

      To request a password change please use the online form below. If you have any questions or need assistance please contact us at 607-433-2200

      • Your Business Email *
      • First Name *
      • ENTER NEW QUICKBOOKS PASSWORD *

      • Passwords must use at least three of the four available character types: lowercase letters, uppercase letters, numbers, and symbols.

          New Equipment Request

          To request new equipment please use the online form below. If you have any questions or need assistance, please contact us at 607-433-2200

          • Your Name
          • Your Business Email
          • Who is the device onboarding for
          • Need by Date *
          • Device MAC Address *
            ?
            A MAC address is assigned by manufacturers and embedded into the device's network interface card -- it's permanently tied to the device, which means that a MAC address cannot be changed. The MAC address is listed as series of 12 digits across six pairs (00:1A:C2:7B:00:47, for example).
          • Hardware Type *
          • Make of Device *
          • Model Number *
          • Operating System (if applicable)
          • Serial Number
          • What SSID (WiFi) network is this connecting to?
          • Location of work to be performed *
          • Purpose for Use *
          • Image of Device and or MAC Sticker
          • Read Statement Below and Check ALL Boxes Next to Each Section: *

              Change Request

              To request a to a user on your network please use the online form below. If you have any questions or need assistance with requesting the new user, please contact us at 607-433-2200

              • Your Name *
              • Your Business Email *
              • Move Details
              • Employee Name *
              • Requested Date of Move *
              • Can this move be performed during office hours? *
              • Where is this user being moved to? *
              • Please check all of the items that apply to your move and provide all information requested:
              • Comments or instructions concerning the movement of your equipment.
              • Additional Instructions

                   Directive specializes in technology implementation and management for businesses.